Your Year Round Comfort Source!

We are not a large company, but exceeding your expectations is our driving force.  If you are interested in having a professional representative give you a free estimate on a Replacement heating and cooling system, please give us a call at 704-821-6255.  We will do all that we can to answer your questions and provide you with a new level of service.

You will be impressed with the knowledge, reliability, and satisfaction that you will experience when putting it all in the hands of Helms Heating & Air Conditioning, Inc.

REQUEST A FREE ESTIMATE!  Please include your name, address, telephone number, and your ideas for a new comfort system in your message to creggrichardson@helmsheating.com.

    WE OFFER 100% FINANCING OPTIONS     

WHAT TO LOOK FOR IN A CONTRACTOR

• Ask your friends and associates for recommendations.  Word of mouth is one of the most important forms of advertising for small businesses.

• Longevity: has the contractor been in business for several years?  Assuming all other criteria were held constant, you would probably want to choose a contractor established a successful track record over one who hasn't.  An established record provides two benefits:  (1) the likelihood is that the contractor has made his or her clients happy more often than not; (2) if the contractor has established a track record, they should have not problem providing you with references who can substantiate that record.

• Make sure the company meet accreditation standards and has a satisfactory ranking with the Better Business Bureau (charlotte.bbb.org).

• Make sure the company you choose is properly licensed and insured.

• Make sure the proper permits are obtained within your city/county for the work you need done.

• Look for contractors whose technicians are certified by the North American Technician Excellence (NATE).

• A well-trained, up-to-date contractor will not discourage you from purchasing high-efficiency equipment.  Less-qualified companies may not keep their employees current with the latest technology, and therefore they may discourage you from new and better designs.

• A good estimator should also ask about any heating or cooling problems you have had with your old equipment, and offer understandable explanations or solutions.

• We suggest you get estimates from multiple contractors, but try not to let the lowest price be the deciding factor for choosing a contractor.  Better contractors may charge more, but they probably offer greater value.  Be skeptical of extremely low bids; those contractors may not be including customary warranties or they may be trying to unload outdated or unreliable equipment.

• Reliable contractors are professional.  Their people are prompt and courteous.  How a company treats you now reflects how they will treat you if there is a problem.  They should have an office or shop facility, and they should not be ashamed to have you visit them.  An office or shop is an indication that the company has been in business and intends to remain in business.

Carrier is so confident that you will be comfortable - not only with your Carrier heating and cooling products, but also with Helms Heating & Air Conditioning, a Factory Authorized Dealer - that they back it up in writing with a 100% satisfaction guarantee.  If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, they will correct the problem or remove the equipment and refund your purchase price.